Developing Effective Line Managers in the Public Sector

Online

Marie Thake

This course can be delivered exclusively for your organisation.
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We can tailor this programme to meet your objectives. Available online, at your offices or at a location that suits you.

Build the skills and confidence to lead people, manage performance and deliver results

Overview

Effective line management is critical to delivering high-quality public services. Managers are responsible not only for outcomes, but for supporting, motivating and developing their teams.

This course provides a practical introduction to line management in government and the wider public sector, helping new and aspiring managers build the skills needed to lead people effectively. It focuses on communication, performance management, delegation and team leadership in modern working environments, including hybrid teams.

You will gain the confidence and tools to manage people well, handle challenges, and create a positive, high-performing team culture.

Who is this course for?

This course is designed for new and aspiring line managers across government and the wider public sector, including team leaders, supervisors and those preparing for a management role.

What you will gain

By attending, you will learn how to:

Understand the core responsibilities of a line manager
Communicate clearly and manage conversations with confidence
Set expectations and manage team performance effectively
Address performance and conduct issues appropriately
Delegate work and manage priorities
Support staff development and motivation
Lead teams in hybrid and remote environments
Build a positive, inclusive and high-performing team culture

Course Timing

Time Zone	Start Time	Finish Time
Coordinated Universal Time (UTC)	12:00	16:30
Eastern Time (ET)	08:00	12:30
United Kingdom (UK)	13:00	17:30

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Course Agenda

Introduction: the role of the modern line manager

What effective line management looks like in today’s public sector
Core responsibilities and expectations
Balancing delivery, people and performance

1. Leading and managing people effectively

Key skills and behaviours of successful line managers
Building credibility and trust
Creating a positive and inclusive team environment

2. Communication and feedback

Communicating clearly and confidently
Active listening and effective questioning
Giving and receiving constructive feedback
Managing difficult conversations

3. Managing performance and development

Setting clear objectives and expectations
Monitoring performance and providing support
Addressing performance and conduct issues
Coaching and developing team members

4. Prioritisation, time management and delegation

Managing workload and competing priorities
Effective delegation and accountability
Empowering team members while maintaining oversight

5. Leading hybrid and distributed teams

Managing across locations and remote environments
Maintaining engagement and communication
Adapting leadership styles for hybrid working

6. Building high-performing teams

Motivating individuals and teams
Recognising and celebrating success
Creating a culture of ownership and continuous improvement

Discussion and close

Key takeaways
Applying learning in your role