Digital Transformation for Non-Digital Leaders
£320
Understand digital transformation, lead change with confidence and make better decisions in an increasingly digital world.
Overview
Digital transformation is no longer the responsibility of technology teams alone. Leaders across government and public services are increasingly expected to make decisions about digital services, data, artificial intelligence, automation and organisational change, regardless of their technical background.
This practical course is designed for leaders who are not digital specialists but need to understand how digital transformation can improve services, increase efficiency and deliver better outcomes for citizens. Participants will develop the knowledge and confidence needed to engage effectively with digital teams, challenge assumptions, make informed decisions and lead digital change within their organisations.
Through practical examples, case studies and discussion, participants will gain a clear understanding of what successful digital transformation looks like and the role leaders play in making it happen.
Who Should Attend?
This course is designed for leaders and managers working across government and public services who are responsible for strategy, policy, operations, service delivery or organisational change.
No technical or digital expertise is required.
What You’ll Gain
By attending, you will learn how to:
- Understand the fundamentals of digital transformation
- Distinguish between digitisation, digitalisation and transformation
- Make informed decisions about digital investments and initiatives
- Work more effectively with digital, data and technology teams
- Understand the opportunities and risks associated with AI, automation and emerging technologies
- Lead organisational change alongside digital transformation
- Put users and service outcomes at the centre of decision-making
- Assess the key ingredients of successful digital transformation
Course Timing
| Time Zone | Start Time | Finish Time |
|---|---|---|
| Coordinated Universal Time (UTC) | 12:00 | 16:30 |
| Eastern Time (ET) | 08:00 | 12:30 |
| United Kingdom (UK) | 13:00 | 17:30 |
Currency & Pricing
Course fees are automatically displayed in your local currency during registration.
- Select your country in the registration form
- The system detects your region
- Prices are converted into your local currency automatically
- Exchange rates are updated dynamically at checkout
Need to pay by invoice? Once you have entered your details, you can select Pay by Invoice from the payment options.
£320
Course agenda
Understanding Digital Transformation
- What digital transformation really means
- Common misconceptions and pitfalls
- Lessons from successful public sector transformation programmes
- Why leadership matters more than technology
Digital Leadership in Practice
- The role of non-digital leaders
- Creating the conditions for successful transformation
- Building a digital culture
- Leading through uncertainty and change
User-Centred Services and Service Design
- Understanding user needs
- Designing services around outcomes
- Reducing complexity and improving accessibility
- Measuring success
Working with Digital, Data and Technology Teams
- Understanding key digital roles and responsibilities
- Asking the right questions
- Managing suppliers and partners
- Making effective investment decisions
Emerging Technologies and AI
- Understanding the opportunities and limitations of AI
- Automation and process improvement
- Data-informed decision-making
- Identifying risks and governance considerations
Leading Sustainable Change
- Overcoming resistance to change
- Building stakeholder support
- Scaling transformation successfully
- Developing a digital leadership action plan
Conclusion and final questions
- Key takeaways
- Applying learning in your role
- Close of course
£320