Design Thinking for Public Sector Innovation
£320
Practical approaches to solving problems, improving services and driving innovation in government
Overview
Public sector organisations face increasingly complex challenges, from improving services and understanding changing user needs to developing new approaches and finding better ways of working.
Design thinking provides a practical, user-centred approach to solving these challenges. It helps teams understand problems from the perspective of the people they affect, generate new ideas and develop, test and improve solutions.
This practical course introduces the key principles and tools of design thinking and explores how they can be applied across policy, services, digital, transformation and organisational improvement.
You will learn how to better understand user needs, define problems, generate and test ideas, and use feedback to develop solutions that work in practice.
The course includes practical exercises, examples and discussion, giving you the opportunity to apply design thinking approaches to challenges in your own organisation.
Who is this seminar for?
This course is designed for professionals working in public sector policy, service delivery, digital, transformation, strategy and innovation, particularly those involved in improving services, solving complex problems or developing new approaches.
It is suitable for both those new to design thinking and professionals looking to develop practical approaches to innovation and service improvement.
What you will gain
This workshop will help you to:
- Understand the main principles of design thinking and what is involved in applying these in the context of the civil service and the wider public sector
- Learn how governments around the world apply these in the context of service conception, policy design, and service delivery
- Analyse the main phases of the design thinking process
- Examine a range of case studies on the process and application of design thinking in public service contexts
- Understand the role of practical tools and methods to you work both innovatively and practically
- Examine the challenges that public servants can face when using design thinking principles in their roles, and look at ways to overcome these successfully
- Understand how design thinking approaches can help foster a culture of innovation in the provision of public services
Need to train a wider team?
All of our training courses can be tailored and delivered in-house to meet your organisation’s needs.
Course Timing
| Time Zone | Start Time | Finish Time |
|---|---|---|
| Coordinated Universal Time (UTC) | 13:00 | 17:30 |
| Eastern Time (ET) | 08:00 | 12:30 |
| United Kingdom (UK) | 13:00 | 17:30 |
Currency & Pricing
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£320
Agenda
Session 1: General Principles of Design Thinking
- Elaboration of the main principles of design thinking
- How these can be applied to the management of public services and the role of government
- How do governments tend to approach design thinking?
- What are the benefits, and how do we realise these most effectively?
- How do we unleash the potential of innovation by using design thinking approaches?
- Questions and discussion
Session 2: The Different Phases of the Design Thinking Process
- Outline of the main phases of the design thinking process, and how to apply it in civil service and wider public sector roles
- Examination of some different approaches that have commonly been used in public sector contexts, along with their pros and cons, their implications, and their transferability
- Questions and discussion
Break
Session 3: Case Studies on How to Apply Design Thinking in the Public Sector
- Presentation and analysis of a range of case-studies where design thinking has been applied in practice in public services in a variety of national and organisational contexts
- The role of practical tools and methods
- Fostering a culture of innovation in public service design and delivery
- Questions and discussion
Session 4: Overcoming Challenges and Barriers
- Reflections on the challenges that practitioners might face in adopting design thinking principles in their everyday work
- A look at the main barriers and obstacles for public sector teams and leaders in seeking to re-shape public services
- Final questions and discussion
Final Discussion and Close
£320