Data and Records Management for Government
This course can be delivered exclusively for your organisation.
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We can tailor this programme to meet your objectives. Available online, at your offices or at a location that suits you.
Take control of data and records to improve compliance, reduce risk, and enable better public services
Overview
Poor data quality, siloed systems and inaccessible legacy records continue to limit effective decision-making and service delivery across the public sector.
This course provides a practical introduction to data governance and records management in government, helping you improve how information is captured, managed and shared. You’ll learn how to strengthen compliance, reduce risk, and make better use of the data your organisation already holds.
Who should attend?
Designed for civil servants and public sector professionals at all levels who work with data, information or records, including those in policy, operations, digital, data and governance roles.
What You Will Gain?
By attending, you will learn how to:
- Improve data quality and accessibility for better decision-making
- Strengthen compliance with FOI, data protection and public records requirements
- Enable secure and effective data sharing across teams and departments
- Manage legacy records and information more effectively
- Apply best practice in creating, storing and managing records
- Identify and reduce data and records-related risks
Course Timing
| Time Zone | Start Time | Finish Time |
|---|---|---|
| Coordinated Universal Time (UTC) | 12:00 | 16:30 |
| Eastern Time (ET) | 08:00 | 12:30 |
| United Kingdom (UK) | 13:00 | 17:30 |
Currency & Pricing
Course fees are automatically displayed in your local currency during registration.
- Select your country in the registration form
- The system detects your region
- Prices are converted into your local currency automatically
- Exchange rates are updated dynamically at checkout
Need to pay by invoice? Once you have entered your details, you can select Pay by Invoice from the payment options.
Data and Records Management for Government Agenda
Welcome and session overview
Introduction, objectives and key challenges in data and records management across government
1. The state of data and records in government
- Common challenges: data quality, silos and legacy records
- Why records management matters for service delivery, compliance and decision-making
- The growing role of data in government, including AI and digital transformation
2. Data, information and records: what’s the difference?
- Key definitions and terminology
- What constitutes a “record” in practice
- Understanding structured and unstructured data
3. Governance, compliance and accountability
- Legal and regulatory frameworks (FOI, data protection, public records)
- Roles, responsibilities and accountability across organisations
- Managing risk and ensuring compliance
4. Building an effective records management framework
- Policies, standards and procedures
- Information asset management
- Embedding governance across teams and departments
5. Creating and capturing high-quality records
- What makes a “good” record (accuracy, completeness, reliability)
- Classification, naming conventions and organisation
- Managing digital and physical records
6. Managing records across their lifecycle
- Storage, retrieval and access
- Retention, disposal and transfer rules
- Supporting FOI and data protection requirements
7. Improving access and data sharing
- Breaking down silos across teams and departments
- Enabling secure and effective data sharing
- Making better use of legacy data
8. Managing risk in data and records
- Identifying data and records-related risks
- Security, access control and governance considerations
- Responding to organisational change (staff movement, new systems, restructuring)
9. Embedding best practice in day-to-day work
- Practical steps to improve records management immediately
- Working with Knowledge and Information Management (KIM) teams
- Driving consistency across the organisation
10. Looking ahead: data, records and AI
- The role of records management in AI and data-driven government
- Emerging challenges and opportunities
- Practical steps to stay ahead
Close
About Your Trainer: Sonny (Sanjesh) Sharma
Expert training in digital skills education and technology adoption for government and organisations Sonny Sharma is the founder of New Ways to Learn, a training organisation delivering digital and educational programmes across the public and private sectors. He specialises in digital transformation, education technology and building digital capability in organisations. He works extensively with schools,…