Using AI to Improve Public Services
£320
Practical approaches to using AI to improve productivity, decision-making and service delivery
Overview
AI is creating new opportunities for public sector organisations to improve services, increase productivity and support better decision-making. But knowing where and how to use AI effectively can be challenging.
This practical course provides an accessible introduction to using AI in public services, from identifying opportunities for AI to improve everyday work through to considering how it can be used to enhance public services.
You will explore practical applications of AI, including tools such as ChatGPT and Claude, alongside the ethical, privacy and regulatory considerations that need to be considered when using AI in the public sector.
The course includes demonstrations, practical activities and discussion of real-world examples, giving you the opportunity to explore how AI could be applied in your own role and organisation.
Who is this seminar for?
This seminar is designed for people working in public services who want to understand and use AI effectively in their work. It’s particularly useful for those who want to see how AI can be applied to improve service delivery, workflow efficiency and decision-making across government, local authorities, healthcare and other public sector organisations.
What you will learn
By attending this course, you will:
- Understand the key concepts and applications of AI in public services
- Identify opportunities to use AI to improve productivity and workflows
- Explore how AI can support better decision-making and service delivery
- Use AI tools such as ChatGPT and Claude in practical ways
- Consider how AI can be applied safely, responsibly and ethically
- Understand key privacy, regulatory and public trust considerations
- Recognise the opportunities and challenges of using AI in government
- Consider how AI could be applied in your own role and organisation
Course Timing
| Time Zone | Start Time | Finish Time |
|---|---|---|
| Coordinated Universal Time (UTC) | 12:00 | 16:30 |
| Eastern Time (ET) | 08:00 | 12:30 |
| United Kingdom (UK) | 13:00 | 17:30 |
Currency & Pricing
Course fees are automatically displayed in your local currency during registration.
- Select your country in the registration form
- The system detects your region
- Prices are converted into your local currency automatically
- Exchange rates are updated dynamically at checkout
Need to pay by invoice? Once you have entered your details, you can select Pay by Invoice from the payment options.
£320
Agenda
Session One
Introduction to Artificial Intelligence
- Welcome, introductions, and overview of AI in the Civil Service.
- Presentation on AI history, key concepts, and terms.
- Discussion and Questions.
Session Two
Applications of AI in the Public Sector
- Examination of AI’s role in government services.
- Discussion on AI benefits, challenges, and case studies.
- Group discussion on AI’s potential in the Civil Service.
Session Three
Ethics, Privacy, and Regulatory Considerations
- Exploring ethical principles in AI usage.
- Addressing privacy and regulatory concerns, including GDPR.
- Discussion on AI, public trust, and transparency in government.
Session Four
Hands-on Showcase of AI Applications
- Introduction to AI tools such as ChatGPT and Claude.
- Live demonstrations and practical tutorials.
- Group activities to explore AI tool usage in the Civil Service.
Session Five
Q&A and Workshop Wrap-Up
- Addressing remaining questions.
- Summarising key takeaways.
- Guidance on further AI resources and learning for Civil Service professionals.
Close
£320
About Your Trainer: Sonny (Sanjesh) Sharma
Expert training in digital skills education and technology adoption for government and organisations Sonny Sharma is the founder of New Ways to Learn, a training organisation delivering digital and educational programmes across the public and private sectors. He specialises in digital transformation, education technology and building digital capability in organisations. He works extensively with schools,…