AI‑Enabled Service Delivery
£320
Use AI to improve public service delivery, efficiency and outcomes
Overview
This practical course is designed to help public‑sector professionals understand how artificial intelligence can be used to improve service delivery in government.
Across the public sector, organisations are exploring how AI can help improve efficiency, reduce pressure on teams, and deliver better outcomes for citizens. However, applying AI effectively requires a clear understanding of where it adds value, how it fits into services, and how to deploy it responsibly.
This course focuses on how AI can support real service delivery challenges. You will explore practical use cases, understand how AI can be embedded into services and workflows, and consider the governance, risk and operational issues that must be managed to deliver AI‑enabled services successfully.
Who should attend?
This course is ideal for service managers, policy professionals, operational leaders, programme and project managers, and anyone involved in delivering or improving public services.
It is particularly relevant for those working in service delivery, transformation, digital, and operational roles.
No technical background is required.
What You’ll Gain:
By attending this course, you will develop a practical understanding of how AI can be applied to service delivery in government. You will learn to:
- Identify where AI can add value to public services
- Understand practical use cases for AI‑enabled service delivery
- Embed AI into services and operational workflows
- Improve efficiency and service outcomes responsibly
- Understand risks, governance and accountability considerations
- Make informed decisions about AI adoption in services
Course Timing
| Time Zone | Start Time | Finish Time |
|---|---|---|
| Coordinated Universal Time (UTC) | 12:00 | 16:30 |
| Eastern Time (ET) | 08:00 | 12:30 |
| United Kingdom (UK) | 13:00 | 17:30 |
Currency & Pricing
Course fees are automatically displayed in your local currency during registration.
- Select your country in the registration form
- The system detects your region
- Prices are converted into your local currency automatically
- Exchange rates are updated dynamically at checkout
Need to pay by invoice? Once you have entered your details, you can select Pay by Invoice from the payment options.
£320
Course Agenda
Welcome and introductions
Session One: AI and public service delivery
- How AI is being used in public services today
- Where AI can and cannot add value
- Common service delivery challenges AI can support
- Setting realistic expectations
Break
Session Two: Identifying and designing AI‑enabled services
- Understanding service needs and pain points
- Matching AI use cases to service outcomes
- Designing AI‑enabled workflows
- Avoiding low‑impact or high‑risk uses
Break
Session Three: Implementing AI in services
- Embedding AI into existing services and processes
- Working with digital, data and operational teams
- Managing change and adoption
- Measuring impact and performance
Session Four: Governance, risk and responsible delivery
- Managing ethical, legal and operational risks
- Ensuring transparency and accountability
- Maintaining public trust
- Applying learning to real‑world service scenarios
Conclusion and final questions
- Key takeaways
- Applying learning in your role
- Next steps
- Close of course
£320
About Your Trainer: Sonny (Sanjesh) Sharma
Expert training in digital skills education and technology adoption for government and organisations Sonny Sharma is the founder of New Ways to Learn, a training organisation delivering digital and educational programmes across the public and private sectors. He specialises in digital transformation, education technology and building digital capability in organisations. He works extensively with schools,…