How Agentic AI Can Transform Workflows and Decision-Making in Government

Overview

Artificial intelligence is rapidly moving beyond tools and automation into agentic AI systems that can plan, decide and act across workflows. For public sector organisations, this represents a major opportunity to improve service delivery, productivity and decision-making at scale.

Agentic AI is the latest development to demonstrate real potential for enabling more efficient delivery of services. AI agents are semi-autonomous assistants that can carry out complex tasks, communicate with multiple different systems and tools, and even collaborate with each other.

So what are the practical implications of agentic AI for public sector organisations, and what guardrails need to be put in place to ensure that it is deployed safely? In this seminar we’ll look at what advantages this new technology has over existing generative AI tools, what the most likely use cases will be, and what preparation and mitigations need to be in place to ensure successful deployment.

Through case study analysis, structured exercises and interactive discussions, you’ll be able to explore how agentic AI could benefit your organisation.

Who is the seminar designed for?

This course is designed for professionals working in or with government and public services. No technical background is required.

How will you benefit from attending?

You will get a clear understanding of how agents fit into the wider AI landscape, and the areas where the technology are most likely to be beneficial. You will gain insight into how agentic AI is being used elsewhere in the public sector, through case studies and discussions with other attendees. You will leave with the confidence to be able to have knowledgeable discussions about the technology with others in your organisations.

Learning Objectives

• Understand how agentic AI works and what makes it different
• Identify opportunities for deploying the technology in your organisation
• Apply structured frameworks to plan use cases for agentic AI
• Learn to assess potential risks and mitigations for this new technology
• Evaluate real-world case studies from across the public sector
• Practise designing workflows from source data through to outputs

What makes this course different

This is not a theoretical overview of artificial intelligence. It is a practical, applied training session focused on real government use cases.

You will learn from:

• Real-world examples of AI agents in action
• Practical demonstrations of how agentic AI supports workflows
• Structured frameworks for evaluating safe and effective deployment
• Discussion of governance, ethics and public trust considerations

The focus is on outcomes, implementation and real-world impact in public services.

Course Timing